Asked Questions

How can I ensure the roofing contractor I hire is reputable and experienced?

Look for established roofing contractors with a proven track record in multi-unit residential, commercial, and industrial projects.

Generally speaking, check their certifications, licenses, insurance, WorkSafe BC clearance letter, years in business, whether they have a dedicated service department to maintain your warrantied product, and request references from previous clients to gauge their expertise and reliability.

More specifically, it’s crucial to choose a contractor with manufacturer certifications to ensure the quality and longevity of your roofing project.Here are several reasons why it’s important to prioritize certified contractors:

Product Expertise: Certified contractors have undergone training and have demonstrated proficiency in installing and working with specific roofing materials and products. Their familiarity with manufacturer guidelines ensures that the roofing system is installed correctly, maximizing its performance and lifespan.

Quality Assurance: Manufacturers often provide certifications only to contractors who meet stringent standards and guidelines. By hiring a certified contractor, you can be confident that your roofing project will meet or exceed industry standards, providing a high level of quality assurance.

Warranty Coverage: Manufacturer certifications often come with extended warranties on roofing materials. Hiring a certified contractor is typically a requirement to activate these warranties. This warranty coverage offers protection against defects and ensures that any issues arising from the materials’ quality are addressed by the manufacturer.

Code Compliance: Certified contractors are well-versed in local building codes and regulations. They ensure that your roofing project complies with all relevant codes, reducing the risk of legal issues or complications down the line.

Professional Training:Certified contractors undergo continuous training to stay updated on the latest industry trends, technologies, and installation techniques. This ongoing education ensures that the contractor is equipped to handle the complexities of modern roofing systems.

Enhanced Skills and Expertise: Certification often requires contractors to demonstrate a high level of skill and expertise in their field. By choosing a certified roofing contractor, you benefit from their advanced knowledge and experience, leading to a more successful and durable roofing installation.

What safety measures does your roofing company prioritize during projects?

Safety is our top priority and #1 value. Our company strictly adheres to industry safety standards. Our team is trained in safety protocols and equipped with proper safety gear. We conduct regular safety inspections to mitigate risks and ensure a secure work environment.

How does your company handle emergency roofing situations?

We have a Robinson Rapid Response team available 24/7 to address urgent roofing issues promptly. Our rapid response protocol ensures immediate assessment, containment of damages, and necessary repairs to mitigate further issues. For added peace of mind, we offered guaranteed response to our Robinson Roof Assurance™ Planned Maintenance clients.

What kind of warranties or guarantees do you offer on your roofing services?

We have top ratings with our materials suppliers, allowing us to extend best-in-class warrantees on new roofs and re-roofs. For more information, request a quote and we will provide information on the specific warrantees available for your project.

How do you minimize disruptions to tenants and residents during roofing projects?

We understand the importance of minimizing disruptions. Our team works closely with property managers to create detailed project plans and schedules, aiming to complete work efficiently while causing minimal inconvenience to tenants. We communicate project timelines and potential disruptions transparently to all stakeholders. Our teams have a stellar on-site reputation for conduct and cleanliness.

What steps do you take to ensure proper communication throughout the roofing project?

Communication is key to our process. We assign a dedicated project manager as your point of contact. They provide regular updates, digital reports complete with high-resolution photos and easy-to-understand explanations, discuss project milestones, and address any concerns or queries promptly, ensuring a smooth and transparent communication flow.

How do you handle unexpected issues or changes in the roofing project scope?

Flexibility is essential. If unforeseen issues arise or there are changes in the project scope, our team communicates these developments immediately. We discuss options, provide solutions, and obtain approval before making any alterations, ensuring transparency and alignment with your expectations.

Can you provide examples of similar roofing projects you've completed in our area?

Absolutely. We can share examples of past roofing projects similar to yours in terms of property type, scope, and location. References and case studies demonstrate our expertise and successful completion of projects in your vicinity.

How do you handle cleanup and debris removal after completing roofing projects?

We take responsibility for a thorough cleanup post-project completion. Our team ensures the site is clean, free of debris, and safe for tenants or residents. We prioritize leaving the property in the same or better condition than when we started.

What is the estimated timeframe for completing a roofing project?

Project timelines depend on various factors, including project size, weather conditions, and material availability. We provide a detailed project schedule during the planning phase, outlining milestones and estimated completion dates. We strive to adhere to timelines and keep you informed of any changes or delays.

Unexpected costly roof repair?